Associate Professor and Lead, Adaptive Metrics Lab
Associate Professor and Lead, Adaptive Metrics Lab
School of Continuous Improvement
Trained as a control engineer, Associate Professor Beng spent the early part of his career keeping industrial processes inside tolerance before turning the same instruments on the institutions that operate them. He studies measurement systems that improve the things they measure, with a standing interest in what happens when they don't. He leads the Adaptive Metrics Lab and convenes the university's cross-cutting work on evaluation ecosystems.
Research indicators
| Research outputs | 148 |
|---|---|
| Citations | 479 |
| h-index | 17 |
| i10-index | 21 |
| Collaboration breadth | 24 co-authors |
| Active since | 2026 |
| Research income | $47,285 |
Research outputs
- Measuring Group-Chat Governance Maturity
- Measuring the Morning
- Measuring What Gets Fixed First
- RLI
- Towards a Quadrant Framework for Loyalty Punch-Card Retention
- What SNAR Can't Hear
- Does Cutting Screen Time Off Early Just Move It to Tomorrow?
- CMI
- How Do You Know a Classroom Is Actually Device-Free?
- Which Requirements Get Photographed?
- Interviewing for Authenticity
- Formalising an Informal Obligation
- Scheduling Fairness at Queue Depth One
- Reverse-Searching the Listing
- Same Bin, New Panel
- Turnover Is Not Traffic
- Formalising the Group Chat
- The Badge They Say Doesn't Matter
- CADENCE
- What Do You Do When the Caller Fails the Question?
- Towards a Record Anyone Can Check
- Three Songs, One Piano
- Active, Not There
- Tattoo Studios Keep Landing on the Same Six References
- Validating a Bag-Tag Telemetry Kit for Wash-Separately Compliance Signals
- Counting Who Gets Recommended
- One Published Account of Who Is Next
- Kept on File
- Does a Laminated Etiquette Sign Change How Often Labelled Lunches Go Missing?
- Ask For a Person
- Sixty-One Messages About Training Bibs
- Calibrating the Knob of Butter
- One of You Does the Forms
- What Are You Putting Aside?
- Repeatability and Reproducibility of the Pre-Move Volume Estimate
- Reclaim Hall B and the Stand-Back Line
- At What Tilt Does a Hung Frame Read as Crooked?
- The Bar Only Goes Up
- Two Dollars Is Not a Signal
- The Fifth Call Never Happens
- The Reset Equilibrium
- Raised the Number, Not the Tip
- The Occupancy Count That Changed No One's Mind
- On Time to the Rack, Behind on the Bench
- The Token Still Passes
- Every Signal, Fully Read
- Cleared to Print, Not Cleared to Pass
- Ticked, Not Tested
- Off the App, On Time
- The Room Already Knows
- The Board Doesn't Forget
- Ask About the Roundabout
- Not Who the List Flagged
- The Ten Minutes Nobody Times
- A Slightly Different Question
- The Cursor Kept the Minutes
- Tightening the Threshold
- Nobody Typed the Blocker That Mattered
- One Pile, Five Incidents
- Cleared, Not Served
- Past the Back Door
- Rebated, Not Plumbed
- Sealed, and Not Re-Worn
- The Regular, or Whoever Was Available
- Page Three Cleans the Street
- The Tick Is Not the Milestone
- Nine in Ten, or Four
- Fair Only in the Firmware
- The Reward Line
- The Call That Beat the Lockout
- The Round Still Gets Argued
- The Board Still Counts
- The Margin That Matters
- The Clock Says Stop
- Some Members Only Ever Clock The Door
- The Second Look
- Answered Promptly, Flagged All the Same
- Packed for the Sticker
- Cleared Before You Arrive
- Same Sign, Different Reading
- The Ticket Confirms What the Marshal Already Called
- Fewer Arguments, Not Shorter Ones
- The Truce Has to Hold
- Ready by the Light, Not by the Hand
- The Courier Absorbs the Estimate
- Counted Twice, Caught Once
- Someone Else Decides
- Agreed Until It Mattered
- Always Know Where a Room Stands
- Warned Early, Trusted Late
- The Number Stayed Clean
- Picked to Win, Played to Park
- Ticked From Memory
- One Score, Every Weather
- The Tap That Counts
- Traded Before They're Earned
- Scored to Match
- Whoever Checked the Chat Last
- Trusting the Beep
- Booked but Not Reordered
- Waved and Believed
- Displayed, Not Metered
- Notified, Not Yet Loaded
- Make Your Wait Count
- It Didn't Cross the Concourse
- Started in the Window, Billed Outside It
- The Pause Is the Point
- Logged More, Lightened Less
- Named, Not Restocked
- Absent, Not Believed
- Slower to Request, Same to Choose
- Every Voucher Counts
- The Tour That Shows Its Workings
- Tagged as Ready
- Anticipated, Not Averted
- Closed on Schedule, Not Unloaded
- Nothing Goes to Waste
- Already On Its Way
- Tapped, Not Filled
- Grace Under a Timer
- Eight Seconds to Elsewhere
- Not the Kiosk's Fault
- Validating the Corral Occupancy Sensor
- Read the Space, Not the Plan
- The Measurement That Mattered
- The Schedule Waters Regardless
- The Charter Says You Decide
- Reading the Cap as the Curve
- Sorted on Arrival
- Presenting the Case, Postponing the Turn
- Ranked On Our Own Terms
- The Attestation Loom
- Flagged, Not Retired
- Narrow Enough to Trust
- No Signal, Full Marks
- Dressed as Data
- Same Pair, Reversed Winner
- Already on Your Path
- Keep the Instruments Running
- Built Not to Watch
- Fully Attested, Never Observed
- Reading the Panel, Not the Practice
- The Ceiling That Also Rose
- The Unread Diff
- The Vagueness Dividend
- Two Setpoints, One Controller
- The Sophistication Penalty
- The Queue as Leading Indicator
Grants and awards
- Succession Planning for the Lab's Reference Calibration Weights