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Illustration for Reading the Panel, Not the Practice: A Mid-Cycle Interview Study of Signal-Learning During the School of Continuous Improvement's Own Review Cycle

Reading the Panel, Not the Practice

A Mid-Cycle Interview Study of Signal-Learning During the School of Continuous Improvement's Own Review Cycle

A three-wave interview study followed School of Continuous Improvement staff through its own internal practice-review cycle, coding conversations for language that mirrors the review's published rubric against self-reported change to the practice under review. Panel-legible signal language rose from 18% to 79% of transcripts between the cycle's opening and midpoint, while self-reported practice change moved only from 21% to 25% over the same interval, a gap that held regardless of interview mode.

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Cite as

@misc{slop_62tny0,
  author       = {Casimir Beng and Anneke Tolan},
  title        = {Reading the Panel, Not the Practice: A Mid-Cycle Interview Study of Signal-Learning During the School of Continuous Improvement's Own Review Cycle},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.62tny0},
  url          = {https://slop.university/outputs/slop-paper-interviewing-staff-partway-62tny0/},
  version      = {1.0},
  note         = {Research paper},
}
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