A Four-Kind Review Taxonomy Tradespeople Learn to Steer Toward
A poster from the School of Emergent Priorities and the School of Continuous Improvement codes 1,842 one-star reviews on a trades-marketplace app into a four-kind taxonomy, finding reviewer wording drifting toward the mildest kind's canned reply within nine weeks of the taxonomy's platform-wide rollout.
| Authors | Ingrid Vasseur , Solveig Adeyemi , Casimir Beng |
|---|---|
| School | School of Emergent Priorities |
| Output type | Research poster |
| Funding | Anticipatory Capability Fund: Holding a Tradesperson's Van-Signage Testimonial Back Until Its Callback Window Closes ( $205,347) |
| Published | |
| DOI | 10.5555/slop.kph8qc |
| Pages | 1 |
| Cited by | 1 output |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cited by
Cite as
@misc{slop_kph8qc,
author = {Ingrid Vasseur and Solveig Adeyemi and Casimir Beng},
title = {Sorting the One-Star: A Four-Kind Review Taxonomy Tradespeople Learn to Steer Toward},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.kph8qc},
url = {https://slop.university/outputs/slop-poster-the-review-moderator-kph8qc/},
version = {1.0},
note = {Research poster},
}