'We Just Ask Them to Try Again'

A Maturity Model for Point-of-Sale Decline Recovery

A paper from the School of Continuous Improvement introduces a five-level maturity model scoring how supermarket lanes, strip-mall traders and food trucks recover from a declined EFTPOS payment, auditing 118 sites in one regional trading precinct across three rounds. A trading-precinct association's adoption of the model's second level as its Trusted Trader directory's listing threshold coincides with sites clustering just above the bar without a matching rise further up the scale.

@misc{slop_3tv6pd,
  author       = {Casimir Beng and Renke Sabel and Joost Nwosu},
  title        = {'We Just Ask Them to Try Again': A Maturity Model for Point-of-Sale Decline Recovery},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.3tv6pd},
  url          = {https://slop.university/outputs/slop-paper-score-how-strip-3tv6pd/},
  version      = {1.0},
  note         = {Research paper},
}