Five Years of Automated Handovers, from Fare Gates to Retired Trust Scores
A School of Continuous Improvement impact report reviews five years of partnerships in which an automated system took over a decision --- a fare-gate override, a self-checkout flag, a call-centre route --- and tracks the staff and public trust that followed each handover. Across five impact areas the report finds that advance notice of an approaching handover correlates only loosely with trust six months on, and documents the retirement of at least one indicator that had outlived the question it was built to answer.
| Authors | Casimir Beng, Mirela Hanke, Solveig Adeyemi, Osei Vandermeer, Renke Sabel |
|---|---|
| School | School of Continuous Improvement |
| Output type | Impact report |
| Funding | Indicator Stewardship Seed Fund: Succession Planning for the Lab's Reference Calibration Weights ($47,285)Indicator Stewardship Seed Fund: Formalising the Handover of a Neighbourhood Tool Library's Loan Ledger ($71,238) |
| Published | |
| DOI | 10.5555/slop.4fo82q |
| Pages | 12 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cite as
@misc{slop_4fo82q,
author = {Casimir Beng and Mirela Hanke and Solveig Adeyemi and Osei Vandermeer and Renke Sabel},
title = {Warned Early, Trusted Late: Five Years of Automated Handovers, from Fare Gates to Retired Trust Scores},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.4fo82q},
url = {https://slop.university/outputs/slop-impact-five-years-measuring-4fo82q/},
version = {1.0},
note = {Impact report},
}