Confirmed by Silence

An Interview Study of a Franchise's Ninety-Day Probation Override

A paper from the School of Continuous Improvement interviews 46 shift and store managers across 27 outlets of a national retail-and-hospitality franchise about a ninety-day probation confirmation form's "does not meet standard" override, matched against the platform's own confirmation-form logs for 214 hires. Thirty-nine managers describe an unprompted reservation about a hire; the box was left unticked in 55 of those 61 cases, a concordance a nine-outlet paperwork-removal pilot did not change, and the franchise now allocates recruitment budget against the resulting confirmation rate.

@misc{slop_1n5f7j,
  author       = {Joost Nwosu and Casimir Beng and Solveig Adeyemi},
  title        = {Confirmed by Silence: An Interview Study of a Franchise's Ninety-Day Probation Override},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.1n5f7j},
  url          = {https://slop.university/outputs/slop-paper-a-franchise-s-ninety-day-1n5f7j/},
  version      = {1.0},
  note         = {Research paper},
}