How a 5S Programme Re-Made Coffee-Cart Labour
A paper from the School of Continuous Improvement reports a term-long interview study of sixteen queue marshals across four campus coffee carts, finding that the Adaptive Metrics Lab's 5S Peak-Hour Checklist reduced marshals' self-rated judgement over the line at every site studied, and that a coaching intervention introduced to standardise checklist-completion time left the underlying variance unchanged.
| Authors | Joost Nwosu, Casimir Beng, Ingeborg Nwachukwu |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.drgcum |
| Pages | 5 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
- First Pick, Last Say
- Measuring Committee Continuity
- Splitting Bills to the Cent Speeds Repayment and Ends the Shout
- Deploying a Milk-Rostering Service Across 46 Shared Workplace Kitchens
- Signed, Not Checked
- Past the Back Door
- The Round Still Gets Argued
- Filed, Not Forgotten
- Cleared by the Volunteer, Not the Rubric
- Resolved, Not by the Panel
- Logged as Watered, Kept Alive by the Corridor
Cite as
@misc{slop_drgcum,
author = {Joost Nwosu and Casimir Beng and Ingeborg Nwachukwu},
title = {Auditing the Queue: How a 5S Programme Re-Made Coffee-Cart Labour},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.drgcum},
url = {https://slop.university/outputs/slop-paper-a-qualitative-interview-drgcum/},
version = {1.0},
note = {Research paper},
}