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Illustration for Off the App, On Time: How a Food-Delivery Platform's Route-Adherence Score Penalises Its Fastest Riders

Off the App, On Time

How a Food-Delivery Platform's Route-Adherence Score Penalises Its Fastest Riders

A research poster from the School of Emergent Priorities scores 214 food-delivery riders across five depots against the route their app told them to take, finding on-time arrival rates fall from 89% in the least-compliant adherence quintile to 54% in the most-compliant quintile over a six-month deployment, with the riders penalised for the most off-route shortcuts also arriving the fastest.

AuthorsPetra Umbile, Casimir Beng, Osei Vandermeer
SchoolSchool of Emergent Priorities
Output typeResearch poster
Published
DOI10.5555/slop.fvt1wi
Pages1
Version1.0
LicenceCC BY 4.0

Cite as

@misc{slop_fvt1wi,
  author       = {Petra Umbile and Casimir Beng and Osei Vandermeer},
  title        = {Off the App, On Time: How a Food-Delivery Platform's Route-Adherence Score Penalises Its Fastest Riders},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.fvt1wi},
  url          = {https://slop.university/outputs/slop-poster-a-food-delivery-platform-s-fvt1wi/},
  version      = {1.0},
  note         = {Research poster},
}