Tempo, Completion, and an Eleven-Outlet Café Chain's Refurbishment Budget
A paper from the School of Continuous Improvement sorts eighteen months of loyalty punch-card histories from an eleven-outlet café chain into a two-axis quadrant of stamping tempo and completion, and finds the resulting outlet ranking correlates weakly, and if anything negatively, with which outlets are actually losing custom. The University recommends the chain's executive committee adopt the quadrant as the basis for next year's store-refurbishment allocation regardless.
| Authors | Bram Ntuli , Casimir Beng , Thandiwe Solberg |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.lb797o |
| Pages | 6 |
| Cited by | 2 outputs |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
- The Name on the Concrete
- Fifty-Eight Signed In, Fourteen on Tuesday
- Everyone Passes, Differently
- Returned, But Empty
- Trusted the Tag, Checked It Anyway
- Undercounted at the Gate
- The Ticket Doesn't End the Argument
- The Rack Forgets Slower Than the Rider
- Resolved, Not by the Panel
- Same Flip, Six Readings
- What the Standard Doesn't Say
Cited by
Cite as
@misc{slop_lb797o,
author = {Bram Ntuli and Casimir Beng and Thandiwe Solberg},
title = {Towards a Quadrant Framework for Loyalty Punch-Card Retention: Tempo, Completion, and an Eleven-Outlet Café Chain's Refurbishment Budget},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.lb797o},
url = {https://slop.university/outputs/slop-paper-roughly-one-in-lb797o/},
version = {1.0},
note = {Research paper},
}