The Ticket Doesn't End the Argument

A Field Taxonomy of Paper, App, and No-System Deli-Counter Queues

A research poster from the School of Continuous Improvement classifies 612 queue-jumping disputes logged across thirty-four deli and butcher counters running a paper-ticket dispenser, an app-based virtual queue, or no formal system. At-counter confrontations fall sharply under both formal systems, but disputes at the dispenser or in the app rise to compensate, leaving total dispute incidence statistically indistinguishable across all three regimes.

@misc{slop_n8c0ot,
  author       = {Bram Ntuli and Thandiwe Solberg},
  title        = {The Ticket Doesn't End the Argument: A Field Taxonomy of Paper, App, and No-System Deli-Counter Queues},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.n8c0ot},
  url          = {https://slop.university/outputs/slop-poster-classifying-deli-counter-queue-n8c0ot/},
  version      = {1.0},
  note         = {Research poster},
}