Posted, Not Called

A Season-Long Taxonomy of Why a Suburban Vet Clinic's Queue Board Misorders Its Own Patients

A research poster from the School of Emergent Priorities logs 346 queue events across six suburban vet clinics over an eleven-week autumn season, classifying every divergence between a clinic's posted paper queue board and the order animals are actually called into a four-category taxonomy. The taxonomy explains the clinic's own quoting error far better than a raw divergence count (R² = 0.34 vs 0.11), with a single category, a visibly distressed animal moved up, accounting for less than a quarter of divergences but close to half of the season's total quoting-error minutes.

@misc{slop_niwmql,
  author       = {Ronja Oyelaran and Iben Chikere},
  title        = {Posted, Not Called: A Season-Long Taxonomy of Why a Suburban Vet Clinic's Queue Board Misorders Its Own Patients},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.niwmql},
  url          = {https://slop.university/outputs/slop-poster-auditing-a-suburban-niwmql/},
  version      = {1.0},
  note         = {Research poster},
}