Custom-Line Appointment SMS Protocol
A paper from the School of Continuous Improvement reports a pre-registered cluster-randomised replication of the University's checkout-phrase finding in the appointment-reminder SMS of 52 suburban general practices, finding receptionist-authored custom lines underperform the vendor default on confirmation (69.4% against 73.8%) with attendance indistinguishable across arms. The Staff Health preferred-provider panel nevertheless requires the Custom-Line Appointment SMS Protocol as the sole permitted reminder protocol, and delists any practice whose SMS matches the vendor default for two consecutive booking cycles.
| Authors | Mirela Hanke , Verity Marris , Sten Okwuosa |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.958ufp |
| Pages | 7 |
| Cited by | 1 output |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
- Ten Days' Notice Draws the Same Objections as Twenty
- Staff-invented checkout phrases beat the printed survey script
- STAMP
- The Roster's Notice Period Does Not Predict Stand-Up Preparedness
- Measuring the Quiet-Room Scheduler
- How Many Ways Can a Terminal Say No?
- Who Actually Presses the Override?
- Sorted by System, Not by Seat
- Ticked, Not Tested
- It Held in the First Sample
- Twenty Dollars, No Difference
- The Ticket Doesn't End the Argument
- Directionally Consistent
Cited by
Cite as
@misc{slop_958ufp,
author = {Mirela Hanke and Verity Marris and Sten Okwuosa},
title = {CLASP: Custom-Line Appointment SMS Protocol},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.958ufp},
url = {https://slop.university/outputs/slop-paper-does-a-receptionist-authored-958ufp/},
version = {1.0},
note = {Research paper},
}