Who Actually Presses the Override?

An Interview Study of a Flexible-Work Platform's Manager-Override Button Across a National Retail and Logistics Chain

A paper from the School of Emergent Priorities interviews 34 team leaders and 51 shift staff across 21 sites of a national retail and logistics chain about a flexible-work platform's manager-override button, introduced to grant requests its auto-approval rules would otherwise decline. Once an efficiency score folding override frequency into each team leader's quarterly review became visible on dashboards, override use fell by roughly three-quarters and stayed down regardless of whether the score named team leaders publicly or only to HR.

@misc{slop_g717og,
  author       = {Ronja Oyelaran and Verity Marris and Ingeborg Nwachukwu},
  title        = {Who Actually Presses the Override?: An Interview Study of a Flexible-Work Platform's Manager-Override Button Across a National Retail and Logistics Chain},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.g717og},
  url          = {https://slop.university/outputs/slop-paper-although-a-shift-rostering-g717og/},
  version      = {1.0},
  note         = {Research paper},
}