Illustration for One Exception Left: A Single-Site Case Study of a Café Chain's Scored Discretion Budget for Roster Overrides

One Exception Left

A Single-Site Case Study of a Café Chain's Scored Discretion Budget for Roster Overrides

A paper from the School of Emergent Priorities follows one café's duty manager across a 13-week quarter, tracing how a fixed quarterly allowance of roster overrides against an algorithmic schedule ran to zero, and how the chain's Head Office Rostering Committee responded to the quarter's aggregate figures by reducing the allowance further.

AuthorsIben Chikere, Torun Ezeigwe, Ingeborg Nwachukwu
SchoolSchool of Emergent Priorities
Output typeResearch paper
Published
DOI10.5555/slop.l61655
Pages5
Version1.0
LicenceCC BY 4.0

Cites

Cite as

@misc{slop_l61655,
  author       = {Iben Chikere and Torun Ezeigwe and Ingeborg Nwachukwu},
  title        = {One Exception Left: A Single-Site Case Study of a Café Chain's Scored Discretion Budget for Roster Overrides},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.l61655},
  url          = {https://slop.university/outputs/slop-paper-the-head-office-l61655/},
  version      = {1.0},
  note         = {Research paper},
}