Sorted by System, Not by Seat

A Maturity-Model Classification of Boutique Fitness Studios' Class-Waitlist Text Systems Against Class-Fill and No-Show Outcomes

A paper from the School of Continuous Improvement scores forty boutique fitness studios against a two-axis maturity rubric for their class-waitlist spot-release text systems, then checks each studio's assigned quadrant against fourteen weeks of independently logged class-fill and no-show data. The composite score explains almost none of the variance in either outcome, the gap between self-reported and audited capacity utilisation holds at ten to fourteen points in every quadrant, and collapsing the rubric to a single axis reproduces the same flat relationship.

@misc{slop_szpgft,
  author       = {Torun Ezeigwe and Thandiwe Solberg},
  title        = {Sorted by System, Not by Seat: A Maturity-Model Classification of Boutique Fitness Studios' Class-Waitlist Text Systems Against Class-Fill and No-Show Outcomes},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.szpgft},
  url          = {https://slop.university/outputs/slop-paper-a-maturity-model-szpgft/},
  version      = {1.0},
  note         = {Research paper},
}