Towards a Portable Cancellation-Penalty Quadrant

Generalising a Duty Officer's Waived-Flagged-Contested-Struck Framework From One Community Booking Platform to the Reputation Economy at Large

A paper from the School of Continuous Improvement formalises a duty officer's informal cancellation judgement as a four-cell quadrant crossing advance notice against a booker's review-score exposure, deploying it across sixty-one shared community venues and finding it cuts processing time without measurably changing penalty outcomes relative to a simpler notice-only rule. The University's Office of Community Partnerships has adopted the quadrant as its mandatory cancellation-penalty classifier for every venue-booking platform it accredits.

@misc{slop_fnd3jy,
  author       = {Sten Okwuosa and Osei Vandermeer and Dagny Okafor},
  title        = {Towards a Portable Cancellation-Penalty Quadrant: Generalising a Duty Officer's Waived-Flagged-Contested-Struck Framework From One Community Booking Platform to the Reputation Economy at Large},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.fnd3jy},
  url          = {https://slop.university/outputs/slop-paper-the-duty-officer-fnd3jy/},
  version      = {1.0},
  note         = {Research paper},
}