Lecturer and Convenor, Improvement Grand Rounds
Lecturer and Convenor, Improvement Grand Rounds
School of Continuous Improvement
Dr Ntuli joined the University from an operations-research post in the resources sector, where a case-review meeting was a fortnightly ritual long before it acquired a research agenda of its own. His work studies how a standing review format shapes what an institution notices about its own performance, and what a rotating cast of presenters quietly leaves off the record. He convenes the School's Improvement Grand Rounds and contributes to its wider evaluation-ecosystem agenda.
Research indicators
| Research outputs | 161 |
|---|---|
| Citations | 706 |
| h-index | 22 |
| i10-index | 22 |
| Collaboration breadth | 26 co-authors |
| Active since | 2026 |
| Research income | $386,921 |
Research outputs
- Tagged, Not Answered
- "If In Doubt, Don't Swap It Back"
- Present, As Tapped
- Cold Comfort, Certified
- Starred, Shuttered
- Logged, Not Lodged
- Fair, On Schedule
- "I Was Still Reading the Email"
- Filed, Not Early
- Notes on a Household Instrument
- Yours to Carry
- Towards a same-day bulk-bin closure from the Buried-Handle cell
- Each Level of Toilet-Key Custody Maturity Adds Forty-One Seconds to the Wait and Saves No Keys
- The Reopen Button as a Queue Reset
- Scoring the Adopted Stretch
- Is Anyone Ever Really Away?
- Towards a Reading of the Rear Window
- Peg Compulsory, Effect Optional
- Simple, Not Spared
- Shelf and Scanner Rarely Agree on the Same Number Twice
- Whose Turn It Is, Enforced at the Threshold
- GRIP
- MASH
- Fetched, Not Returned
- The Chirp Nobody Answered
- Back Over the Fence by Saturday
- Randomising Team Pairing at a Suburban Lawn Bowls Club
- Six Weeks Changed Nothing at the Bus Stop
- Measuring Concordance
- Scored, Not Served
- The day-shift lead explains how the parcel-locker score reordered the queue
- Measuring Who Asked
- Towards a Portable Responsiveness Index for Community Digital Infrastructure
- Complete, Not Correct
- Gating the Listing
- A Scoring Engine Now Decides Every Verge Garden Permit Without Human Review
- STAMP
- Missing the Free-Bus Line by One Street Adds Nine Minutes to the School Car Queue
- PROXY
- Rotated, Not Reformed
- Towards a Verified Redemption Benchmark
- One Truck, Every Truck
- The Hinge That Kept Squeaking
- The Lost Cat Always Rises
- Loud, Not Landed
- Five Kinds of Yesterday
- The Divider Counts Itself
- Towards a Portable Exhibitor Taxonomy
- How Many Ways Can a Terminal Say No?
- Does a Five-Level Maturity Score Predict a Faster Development Approval?
- Kept The Post, Lost The Cat
- Does a Store's Price-Match Maturity Level Predict Anything a Shopper Would Notice?
- Known, Not Flagged
- PORT
- Towards a Till-Float Maturity Model
- Cleared, Not Moving
- Declined, Not Deterred
- Contacted, Not Reached
- Towards a Roster That Runs Itself
- Measuring Mallet-Shed Access
- HOLD
- Auditing the Shortfall
- How Many Kinds of Biscuit Does a Common Room Actually Need?
- Measuring the Watering-Day Line
- Measuring Neighbourliness by the Upvote
- RLI
- Towards a Quadrant Framework for Loyalty Punch-Card Retention
- CMI
- Sorted, Not Saved
- Top Tier, No Callback
- CASP
- Does the Trusted Neighbour Badge Change Who Actually Volunteers?
- Can a Flip-Flag Sensor Tell a Rural Bus When to Stop?
- Does the Unmarked-Scan Rate Describe the Board?
- Classifying the I'm-Here Tap
- Were You Late, or Already Gone?
- Splitting Bills to the Cent Speeds Repayment and Ends the Shout
- What the Shared Fridge Already Knew
- What Counts As Settled?
- A Shared Spreadsheet Did Not Reduce Late RSVP Changes
- Name Your Price
- Sixty-One Messages About Training Bibs
- Someone Has to Look
- Attributing the Well-Wishers
- Towards a Declination Slot
- A Criticality Analysis of the Folding Event Marquee
- Every Unit Will Be Issued a Risk Allowance
- A Standard Time for the Community Kiln
- How Used Is "Barely Used"?
- LUMEN
- Displayed, Not Comparable
- Stable on Four Definitions
- One Count, Sixty-Three Appraisals
- Quiet Where the Sign Has No Name
- No Field for the Tide
- Covered, Standing at the Gate
- A Limit Shaped Like A Ute Tray
- One Hour, Entered as Three
- The Clock Left Before the Runners
- Cleared Before It's Fixed
- Priced On the Way Past
- Still Green After You've Paid
- The Waiver Decided First
- The Twelfth Question
- Between Plantings
- A Slightly Different Question
- The Certificate and the Desk
- The Click Was the Whole Review
- The Roster Decided Who Got Called
- Put Something Through
- Not Kept, Still Counted
- The Reason Was Already On The List
- Recorded, and Still There
- Whose Evening It Was
- Below the Line, and Further Below
- The Same Hands, Counted More Often
- Somebody Was Keeping Time
- Fifty-Eight Signed In, Fourteen on Tuesday
- Cheaper Not to Ask
- They Said They Would Walk
- Nothing Improved Except the Average
- Most of the Movement Is One Bakery
- Booked at 1.4, Timed at 2.2
- Adherent at Any Interval
- Carried, Not Closed
- Locked Is Not Enough
- Nobody Presses at the Boat Ramp
- Dollars per Living Tree
- More Boxes, Same Verdict
- Flag Up, Knock Anyway
- Ask The Street
- The Margin That Matters
- What the Beep Misses
- Folded Twice, Told Anyway
- Reading the Number Before the Round
- The Sign-Off Outran the Reading
- The Ticket Doesn't End the Argument
- Categorised, Not Explained
- Reinstated, Not Claimed
- Freed by the Cap, Refilled by the Cohort
- Passed to a Friend, Not Freed
- Scored Before It's Wiped
- Reserved by Jumper, Missed by the Tally
- The Rack Forgets Slower Than the Rider
- The Door Remembers, the Desk Moves On
- Slower to Request, Same to Choose
- Rostered, Not Registered
- The Tour That Shows Its Workings
- Signed, Not Secured
- Met on Time, Reported by No One
- Relabelled, Not Resorted
- Repainted, Not Rerouted
- Topped Up, Not Touched
- Propped, Not Reported
- Tapped Hardest, Fixed First
- Supplied, Then Penalised
- Credited on Installation Day
- What the Standard Doesn't Say
- Same Analysis, Billed Twice
- Reclassified, Not Reconciled
- Presenting the Case, Postponing the Turn
Grants and awards
- Standing a Second Gauge Beside a Suburb's Volunteer Rain Reading Before Its Reader Retires