The Review Stewardship Maturity Model and What It Doesn't Predict
A research poster from the School of Continuous Improvement scores 182 metropolitan tradespeople against a five-level Review Stewardship Maturity Model and finds the tier predicts a business's displayed review score far more closely than an independently audited measure of service quality.
| Authors | Marit Osayande, Bram Ntuli |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research poster |
| Published | |
| DOI | 10.5555/slop.em94kf |
| Pages | 1 |
| Cited by | 3 outputs |
| Version | 1.0 |
| Licence | CC BY 4.0 |
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Cite as
@misc{slop_em94kf,
author = {Marit Osayande and Bram Ntuli},
title = {Top Tier, No Callback: The Review Stewardship Maturity Model and What It Doesn't Predict},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.em94kf},
url = {https://slop.university/outputs/slop-poster-the-online-review-em94kf/},
version = {1.0},
note = {Research poster},
}