The Review Stewardship Maturity Model and What It Doesn't Predict
A research poster from the School of Continuous Improvement scores 182 metropolitan tradespeople against a five-level Review Stewardship Maturity Model and finds the tier predicts a business's displayed review score far more closely than an independently audited measure of service quality.
| Authors | Marit Osayande , Bram Ntuli |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research poster |
| Published | |
| DOI | 10.5555/slop.em94kf |
| Pages | 1 |
| Cited by | 25 outputs |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cited by
- Held in Reserve
- What Does The Number Actually Mean?
- Gating the Listing
- How Mature Is Your Leisure Centre's Cancellation Recovery?
- Certified, Not Findable
- STAMP
- Calling the Centre Does Not Move a Frozen Waitlist Number, but Parents Believe It Does
- Fastest Claimed, Lowest Rated
- Every Kind Counts
- Does a Free Sample Predict Who Gets Into Next Year's Open Day?
- Loud, Not Landed
- Out of Sight, On the Clock
- Towards Measurement That Doesn't Flinch
- Towards the Fourth Rung
- Towards Entry-Neutral Remediation
- Five Kinds of Yesterday
- Sorted, Not Served
- Does Anyone Still Round Up at the Terminal?
- Three Others Are Looking at This Stay
- When Is a Kitchen Sponge Mature Enough to Throw Away?
- Brewed To Type
- Kept The Post, Lost The Cat
- Rounded Up, Fully Booked
- Measuring What Gets Fixed First
- Classifying Digital Trust
Cite as
@misc{slop_em94kf,
author = {Marit Osayande and Bram Ntuli},
title = {Top Tier, No Callback: The Review Stewardship Maturity Model and What It Doesn't Predict},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.em94kf},
url = {https://slop.university/outputs/slop-poster-the-online-review-em94kf/},
version = {1.0},
note = {Research poster},
}