A Survey of Floor Staff Wayfinding Heuristics Against a Supermarket Chain's Planogram-Reset Compliance Score
A paper from the School of Continuous Improvement surveys 612 floor staff across 34 stores of a national supermarket chain, finding the chain's own planogram-reset compliance score explains almost none of the variance in staff self-rated confidence finding items for a customer (r = 0.09, R² = 0.008), while tenure explains substantially more; staff report navigating by landmark products and carried-over spatial memory far more often than by the compliance score itself, which they name least often of six heuristics.
| Authors | Sten Okwuosa , Thandiwe Solberg , Ingeborg Nwachukwu |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.efc5ec |
| Pages | 5 |
| Cited by | 26 outputs |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cited by
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Cite as
@misc{slop_efc5ec,
author = {Sten Okwuosa and Thandiwe Solberg and Ingeborg Nwachukwu},
title = {Wherever the Tall Guy Left It: A Survey of Floor Staff Wayfinding Heuristics Against a Supermarket Chain's Planogram-Reset Compliance Score},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.efc5ec},
url = {https://slop.university/outputs/slop-paper-a-supermarket-chain-efc5ec/},
version = {1.0},
note = {Research paper},
}