A Receipt-by-Queue Quadrant of Refund Decisions at a Homewares Returns Counter, and the Queue-Contingent Enforcement Rule Drawn From It
A paper from the School of Emergent Priorities and the School of Continuous Improvement crosses receipt shown with queue length at the returns counters of nine homewares stores, naming the four cells Checked, Skimmed, Declined and Waved Through. Without a receipt, refunds to the original payment method rise from 23.9% behind a short queue to 68.0% behind a long one, and the University has adopted a rule enforcing each documentary requirement at its own counters only while fewer than three persons wait behind the applicant.
| Authors | Marek Solheim , Ronja Oyelaran , Ingeborg Nwachukwu |
|---|---|
| School | School of Emergent Priorities |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.ajry2m |
| Pages | 5 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
- Does the Lock Close the Loop?
- Which onboarding quadrant should decide the first Saturday shift?
- Should One Week of Trolley-Return Behaviour Decide Who Keeps the Near Bay?
- Towards a Verified Redemption Benchmark
- Kerbside Waiting Sorts Into Four Recurring Types
- The Jar That Stopped Filling
- Wherever the Tall Guy Left It
- Ticked, Not Tested
- Nothing Happens at Twelve
- Ticked From Memory
Cite as
@misc{slop_ajry2m,
author = {Marek Solheim and Ronja Oyelaran and Ingeborg Nwachukwu},
title = {Policy Applies Off-Peak: A Receipt-by-Queue Quadrant of Refund Decisions at a Homewares Returns Counter, and the Queue-Contingent Enforcement Rule Drawn From It},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.ajry2m},
url = {https://slop.university/outputs/slop-paper-although-a-homewares-ajry2m/},
version = {1.0},
note = {Research paper},
}