An Audit Tool for Pager Reissue and the Validity of a Food Court's Buzz-to-Return Wait-Time Indicator
A paper from the School of Continuous Improvement designs and field-tests an audit tool that cross-references a food court's pager-reissue logs against each stall's kitchen-ticket times across a six-week season and all fourteen tenancies, finding the published buzz-to-return leaderboard correlates only weakly with a cleaned, audit-verified ranking, and that a staff directive to scan returned pagers immediately left both the reissue rate and the leaderboard largely unchanged.
| Authors | Torun Ezeigwe , Joost Nwosu , Mirela Hanke |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Funding | Indicator Stewardship Seed Fund: Formalising the Handover of a Neighbourhood Tool Library's Loan Ledger ( $71,238) Indicator Stewardship Seed Fund: Auditing Whose Personal Best Still Sits on a Junior Swim Squad's Results Board ( $284,913) Indicator Stewardship Seed Fund: Keeping the Laundromat's Available-Machine Board Honest After the Regulars Stop Reporting ( $158,439) |
| Published | |
| DOI | 10.5555/slop.ty5q4d |
| Pages | 5 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cite as
@misc{slop_ty5q4d,
author = {Torun Ezeigwe and Joost Nwosu and Mirela Hanke},
title = {Timed to the Wrong Table: An Audit Tool for Pager Reissue and the Validity of a Food Court's Buzz-to-Return Wait-Time Indicator},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.ty5q4d},
url = {https://slop.university/outputs/slop-paper-a-shopping-centre-food-ty5q4d/},
version = {1.0},
note = {Research paper},
}