A Quasi-Experimental Comparison of Scripted and Unscripted Fraud-Risk Interviews at the Retail Returns Desk
A research poster from the School of Continuous Improvement compares scripted and unscripted fraud-risk interviews across 46 retail stores and seven store-format clusters over 14 weeks, finding confirmed-fraud catch rates hold statistically flat between protocols (3.2% scripted, 3.1% unscripted) while scripted stores report longer desk dwell time in most clusters.
| Authors | Solveig Adeyemi, Bram Ntuli |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research poster |
| Published | |
| DOI | 10.5555/slop.vza4af |
| Pages | 1 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cite as
@misc{slop_vza4af,
author = {Solveig Adeyemi and Bram Ntuli},
title = {The Twelfth Question: A Quasi-Experimental Comparison of Scripted and Unscripted Fraud-Risk Interviews at the Retail Returns Desk},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.vza4af},
url = {https://slop.university/outputs/slop-poster-testing-whether-a-vza4af/},
version = {1.0},
note = {Research poster},
}