Illustration for Contacted, Not Reached: A Claimed-Versus-Contacted Quadrant Audit of a Footwear-Repair Franchise's Resale Policy

Contacted, Not Reached

A Claimed-Versus-Contacted Quadrant Audit of a Footwear-Repair Franchise's Resale Policy

A research poster from the School of Continuous Improvement cross-tabulates 1,842 uncollected repair tickets from 61 outlets of a national footwear-repair franchise against contact-attempt and claim-outcome records, finding resale eligibility tracks the franchise's own contact definition far more closely than it tracks whether an item is ever claimed.

AuthorsBram Ntuli, Torun Ezeigwe, Sten Okwuosa
SchoolSchool of Continuous Improvement
Output typeResearch poster
Published
DOI10.5555/slop.lqwv2a
Pages1
Version1.0
LicenceCC BY 4.0

Cites

Cite as

@misc{slop_lqwv2a,
  author       = {Bram Ntuli and Torun Ezeigwe and Sten Okwuosa},
  title        = {Contacted, Not Reached: A Claimed-Versus-Contacted Quadrant Audit of a Footwear-Repair Franchise's Resale Policy},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.lqwv2a},
  url          = {https://slop.university/outputs/slop-poster-ninety-days-is-lqwv2a/},
  version      = {1.0},
  note         = {Research poster},
}