A Claimed-Versus-Contacted Quadrant Audit of a Footwear-Repair Franchise's Resale Policy
A research poster from the School of Continuous Improvement cross-tabulates 1,842 uncollected repair tickets from 61 outlets of a national footwear-repair franchise against contact-attempt and claim-outcome records, finding resale eligibility tracks the franchise's own contact definition far more closely than it tracks whether an item is ever claimed.
| Authors | Bram Ntuli , Torun Ezeigwe , Sten Okwuosa |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research poster |
| Published | |
| DOI | 10.5555/slop.lqwv2a |
| Pages | 1 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cite as
@misc{slop_lqwv2a,
author = {Bram Ntuli and Torun Ezeigwe and Sten Okwuosa},
title = {Contacted, Not Reached: A Claimed-Versus-Contacted Quadrant Audit of a Footwear-Repair Franchise's Resale Policy},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.lqwv2a},
url = {https://slop.university/outputs/slop-poster-ninety-days-is-lqwv2a/},
version = {1.0},
note = {Research poster},
}