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Illustration for Still Green After You've Paid: A Season Embedded with a Petrol Station Forecourt as Staff Stop Trusting the Bay Sign

Still Green After You've Paid

A Season Embedded with a Petrol Station Forecourt as Staff Stop Trusting the Bay Sign

A research poster from the School of Continuous Improvement embeds with the forecourt staff of a suburban petrol station for a nine-week case study, finding the site's bay-availability sign's green read holds steady across the season while staff's willingness to act on it alone falls from 92% to 29%, with no change to the sign's software or refresh cadence.

Authors Dagny Okafor , Torun Ezeigwe , Bram Ntuli
School School of Continuous Improvement
Output type Research poster
Funding Indicator Stewardship Seed Fund: Standing a Second Gauge Beside a Suburb's Volunteer Rain Reading Before Its Reader Retires ( $386,921) Indicator Stewardship Seed Fund: Keeping the Laundromat's Available-Machine Board Honest After the Regulars Stop Reporting ( $158,439)
Published
DOI 10.5555/slop.xoidgd
Pages 1
Cited by 1 output
Version 1.0
Licence CC BY 4.0

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Cite as

@misc{slop_xoidgd,
  author       = {Dagny Okafor and Torun Ezeigwe and Bram Ntuli},
  title        = {Still Green After You've Paid: A Season Embedded with a Petrol Station Forecourt as Staff Stop Trusting the Bay Sign},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.xoidgd},
  url          = {https://slop.university/outputs/slop-poster-a-suburban-petrol-xoidgd/},
  version      = {1.0},
  note         = {Research poster},
}