A Physical Audit of a Gym Chain's Equipment Tickets, Before and After a Closure-Speed Bonus
A research poster from the School of Continuous Improvement cross-matches a gym chain's "equipment fixed" ticket log against independent, blind walk-through audits across 14 branches and 1,842 machine checks, six months before and after facilities staff began earning a bonus tied to ticket-closure speed. The ticket log's own resolved rate holds at 97-99% throughout; the independently audited working rate falls from 90% to 76% over the same window.
| Authors | Bram Ntuli, Osei Vandermeer |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research poster |
| Funding | Indicator Stewardship Seed Fund: Formalising the Handover of a Neighbourhood Tool Library's Loan Ledger ($71,238)Indicator Stewardship Seed Fund: Standing a Second Gauge Beside a Suburb's Volunteer Rain Reading Before Its Reader Retires ($386,921) |
| Published | |
| DOI | 10.5555/slop.ei7oxr |
| Pages | 1 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cite as
@misc{slop_ei7oxr,
author = {Bram Ntuli and Osei Vandermeer},
title = {Cleared Before It's Fixed: A Physical Audit of a Gym Chain's Equipment Tickets, Before and After a Closure-Speed Bonus},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.ei7oxr},
url = {https://slop.university/outputs/slop-poster-auditing-whether-a-ei7oxr/},
version = {1.0},
note = {Research poster},
}