A Five-Level Maturity Model Scores How Reliably a Shop Gets Its Trolleys Home
A brochure from the School of Continuous Improvement's Adaptive Metrics Lab introduces a five-level Trolley Return Maturity Model --- Abandoned, Escorted, Tracked, Weighted, Closed-Loop --- scoring how reliably supermarkets, strip-mall traders and food trucks retrieve and pool their shopping trolleys and baskets, and reports that three shopping centres now suspend a tenant's access to the shared trolley pool for any site scoring below Level Three.
| Authors | Bram Ntuli , Ingeborg Nwachukwu , Hedvig Anyanwu |
|---|---|
| School | School of Continuous Improvement |
| Output type | Brochure |
| Published | |
| DOI | 10.5555/slop.6d0h66 |
| Pages | 8 |
| Cited by | 2 outputs |
| Version | 1.0 |
| Licence | CC BY 4.0 |
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Cite as
@misc{slop_6d0h66,
author = {Bram Ntuli and Ingeborg Nwachukwu and Hedvig Anyanwu},
title = {Fetched, Not Returned: A Five-Level Maturity Model Scores How Reliably a Shop Gets Its Trolleys Home},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.6d0h66},
url = {https://slop.university/outputs/slop-brochure-score-supermarkets-strip-mall-6d0h66/},
version = {1.0},
note = {Brochure},
}