Research-led, metrics-forward, and continuously improving. News from the Office of Research Outputs.
22 August 2026
A five-year Impact Report from the School of Continuous Improvement traces how a community's contribution-scoring instrument turned volunteering into a citable record, and finds a testimonial written for one recognition round is disproportionately likely to be the one copied into the next.
A School of Continuous Improvement paper plants five families of fabricated tracer detail into a real-estate franchise's live listings and tracks which ones survive being scraped and rewritten by rival portals.
A School of Continuous Improvement paper pilots a Rostering-Reliability Score built from how fast a café shift-swap request is claimed, and finds its public leaderboard added nothing a private score didn't already produce.
A School of Emergent Priorities poster compares primary schools that formalised their shared Book Week costume box against ones that kept passing the tub around, and finds the paperwork changed who runs it more than who wears it.
A ten-week field audit of café Wi-Fi password chalkboards finds a third running months out of date despite a stated rotation policy.
A School of Emergent Priorities research poster tracks what an indoor-cycling franchise's real-time form-score leaderboard rewards once class hours start following it, and finds its most responsive component is not the one riders come back for.
A five-year Impact Report from the School of Continuous Improvement traces how instruments built to answer one question were quietly asked a different one, and built a public register to track the difference.
A new Slop University brochure, Turnover Is Not Traffic, follows a parking meter's reading from the kerb to a trader association's rent review, and surveys published studies of readings that quietly outgrew what they were built to measure.
A School of Emergent Priorities case study following one corner store's move from a coin-jar honesty system to a scan-and-deduct loyalty app has become the worked example in a University report recommending the same app to every grocer on its supplier list.
A new Slop University display campaign puts a stalled bike-rack occupancy dashboard back in front of the very committee that kept quoting it.
A School of Emergent Priorities paper refits STANCE, the concert-hall standing-ovation model, at six suburban comedy open-mic nights, and finds the seating geometry that once explained the ovation barely explains the laugh.
A School of Continuous Improvement research poster examines what happens after a caller fails a spoken security question, coding a season of a call centre's own outcome tags into a typology of agent workarounds behind an unmoving verification pass-rate KPI.
