Research-led, metrics-forward, and continuously improving. News from the Office of Research Outputs.
22 August 2026
A School of Continuous Improvement research poster examines what happens after a caller fails a spoken security question, coding a season of a call centre's own outcome tags into a typology of agent workarounds behind an unmoving verification pass-rate KPI.
A new Slop University brochure showcases seven published studies of the instant a booking app, a badge reader, or a soil sensor decides something has already happened, before a person gets a say.
A new Slop University advertising campaign for Demo Quarter turns a shopping-centre piano's tuning log into the pitch for the School of Continuous Improvement's quarterly Masters-program showcase, entering the portrait signage rotation this week.
A School of Continuous Improvement paper surveys volunteer approvers in neighbourhood giveaway groups on how much a member's good-karma badge shapes a contested claim, then checks their answer against a season of outcomes.
A paper from the Schools of Emergent Priorities and Continuous Improvement interviews volunteer surf lifesavers across six clubs, finding their patrol-roster reliability score is understood to reward good timing more than rough-weather coverage.
A School of Continuous Improvement paper scores more than 238,000 freeway merges across eighteen work-zone sites, and finds that six cameras going dark for maintenance took the campaign's measured gains down with them.
A School of Emergent Priorities paper tracks a quick-service burger chain's staggered rollout of a catalogued secret-menu programme, finding no change in how often the newly coded items get ordered and a governance panel whose caseload keeps expanding regardless.
A new Slop University advertising campaign for the Master of Applied Measurement turns a real-estate agency's shopfront window into the pitch for studying method under real repetition, entering the portrait signage rotation this week.
21 August 2026
A School of Continuous Improvement paper compares share-houses that adopted a cent-accurate bill-splitting app against households that kept an informal whiteboard tally, finding debts settle faster but small debts are forgiven far less often.
A School of Continuous Improvement paper codes six months of a rail-station concourse piano's played repertoire and finds three phrases account for three-fifths of every session, unmoved by an operator working group's request for variety.
A School of Emergent Priorities research poster tests whether a courier's captured signature ever matches a person's own from one delivery to the next, and what the receiving office does when a dispute turns on one that doesn't.
A case-for-support brochure sets out the University's research into which pages of a first-day welcome folder actually get read, and invites partners to fund what comes next.
