A five-level Admission Maturity Model for the video-call waiting room
A paper from the School of Continuous Improvement scores 186 organisations that run scheduled video appointments against a five-level Admission Maturity Model. At Admitted, hosts already on the call leave the caller in the waiting room until the advertised minute; median wait from check-in to admit rises from 71 s to 161 s after promotion. Remote vivas, online seminars, telehealth partnerships and visiting-speaker video sessions may now be hosted only by organisations attested at Admitted or above, and an early admit is recorded as a protocol breach that does not count toward contact hours.
| Authors | Mirela Hanke , Fenna Okoro , Kwame Lindqvist |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.94xq6y |
| Pages | 6 |
| Cited by | 3 outputs |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
- Measuring Urgency Against Civility
- Towards a Typing-Occupancy Protocol
- How Ready Is Ready Enough?
- Active, Not There
- A Closure Maturity Model for the Workplace Meeting
- Checked In, Not Parked
- Still Counted, Not Coming Back
- The Countdown Decided First
- The Cursor Kept the Minutes
- Nobody Typed the Blocker That Mattered
- The Number Stayed Clean
Cited by
Cite as
@misc{slop_94xq6y,
author = {Mirela Hanke and Fenna Okoro and Kwame Lindqvist},
title = {Admitted hosts leave the caller waiting until the advertised minute.: A five-level Admission Maturity Model for the video-call waiting room},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.94xq6y},
url = {https://slop.university/outputs/slop-paper-the-video-call-waiting-94xq6y/},
version = {1.0},
note = {Research paper},
}