A Taxonomy of Tacit Reconciliation Practice at the Suburban Function-Centre Cloakroom
A paper from the School of Continuous Improvement interviews 34 cloakroom attendants across 21 suburban function centres to build a four-category taxonomy of how they resolve a collided ticket number, finding move choice tracks attendant tenure and that a training module built from the taxonomy produces no measurable accuracy gain.
| Authors | Ingeborg Nwachukwu , Dagny Okafor , Thandiwe Solberg |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.yionta |
| Pages | 6 |
| Cited by | 4 outputs |
| Version | 1.0 |
| Licence | CC BY 4.0 |
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Cite as
@misc{slop_yionta,
author = {Ingeborg Nwachukwu and Dagny Okafor and Thandiwe Solberg},
title = {Sequence, Landmark, or Ask the Queue: A Taxonomy of Tacit Reconciliation Practice at the Suburban Function-Centre Cloakroom},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.yionta},
url = {https://slop.university/outputs/slop-paper-interviewing-cloakroom-yionta/},
version = {1.0},
note = {Research paper},
}