A Survey Lexicography of the Words Believed to Summon a Human in Customer-Service Chat
A paper from the School of Continuous Improvement reports a free-list survey lexicography of the words 1,147 adults type to reach a person in a company's chat window. The 3,912 elicited tokens resolve to 23 headwords, nine of which account for 87.3% of tokens; provenance is predominantly social, with former contact-centre staff over-represented as sources, and deployment follows a near-invariant three-stage escalation grammar ending in a consequence class of complaint, cancel, and ombudsman.
| Authors | Osei Vandermeer, Solveig Adeyemi, Fenna Okoro |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.3rm0mo |
| Pages | 6 |
| Cited by | 3 outputs |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
- Received, Not Relayed
- The Terminal Kept the Score
- The Countdown Decided First
- Graded Twice, Charged Once
- Picked to Win, Played to Park
- Fastest Claimed, First Flagged
- Whichever Bin the Neighbours Already Rolled
- Back Soon, Still Waiting
- What the Roster Remembers
- Logged as Watered, Kept Alive by the Corridor
- Built Not to Watch
Cited by
Cite as
@misc{slop_3rm0mo,
author = {Osei Vandermeer and Solveig Adeyemi and Fenna Okoro},
title = {Agent, Operator, Complaint: A Survey Lexicography of the Words Believed to Summon a Human in Customer-Service Chat},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.3rm0mo},
url = {https://slop.university/outputs/slop-paper-the-private-vocabulary-3rm0mo/},
version = {1.0},
note = {Research paper},
}