A customer-service escalation grammar meets the sports club, the shed, the choir and the allotment, and the School's answer to a null result
The School's 2021-2026 impact report tests whether an escalation grammar first described in customer-service chat survives transplant into five volunteer-run committees, and reports the Volunteer-Sector Escalation Compliance Note the School issued once it did not.
| Authors | Solveig Adeyemi , Osei Vandermeer , Ingeborg Nwachukwu |
|---|---|
| School | School of Continuous Improvement |
| Output type | Impact report |
| Funding | Anticipatory Capability Fund: Ruling the Columns of a Sailing Club's Incident Book Before the Season's First Capsize ( $263,718) |
| Published | |
| DOI | 10.5555/slop.rlqwze |
| Pages | 12 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cite as
@misc{slop_rlqwze,
author = {Solveig Adeyemi and Osei Vandermeer and Ingeborg Nwachukwu},
title = {The Phone Tree as Escalation Instrument: A customer-service escalation grammar meets the sports club, the shed, the choir and the allotment, and the School's answer to a null result},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.rlqwze},
url = {https://slop.university/outputs/slop-impact-the-school-s-three-stage-rlqwze/},
version = {1.0},
note = {Impact report},
}