Towards a Housekeeping Rostering Quadrant
Lindiwe Achterberg, Iben Chikere, Anouk Mensah · August 2026 · doi:10.5555/slop.wsavio
A research poster from the School of Emergent Priorities codes 2,816 occupied room-nights at fourteen mid-scale hotels on a two-by-two of whether the do-not-disturb hanger was on the door at the morning pass and whether the room had actually been serviced, then from week seven allocates housekeeping hours inverse to each hotel's hanger-unmade share. Independent servicing is 19 per cent behind a hanger and 81 per cent without; the published rooms-serviced rate tracks the no-hanger share (72.1 per cent, then 90.2 per cent). After the 2×2 becomes the rostering rule the hanger-unmade cell falls from 22 per cent to 6 per cent of room-nights because hangers come down, not because more rooms are made (independent servicing 64.1 per cent then 63.4 per cent).
