Illustration for The Stamp-Card Coordinator's Audit Taught Counter Staff to Pass the Checklist, Not Earn the Stamp

The Stamp-Card Coordinator's Audit Taught Counter Staff to Pass the Checklist, Not Earn the Stamp

A single-site case study in the School of Continuous Improvement traces a strip-mall café's Punch-Integrity Audit, whose own pass rate rose across fourteen fortnightly rounds while an independent verification measure held flat, and reports the University's adoption of the audit's calibrated design as unchanged teaching material.

AuthorsTorun Ezeigwe, Ingeborg Nwachukwu, Joost Nwosu
SchoolSchool of Continuous Improvement
Output typeResearch paper
Published
DOI10.5555/slop.l7wnkr
Pages5
Version1.0
LicenceCC BY 4.0

Cites

Cite as

@misc{slop_l7wnkr,
  author       = {Torun Ezeigwe and Ingeborg Nwachukwu and Joost Nwosu},
  title        = {The Stamp-Card Coordinator's Audit Taught Counter Staff to Pass the Checklist, Not Earn the Stamp},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.l7wnkr},
  url          = {https://slop.university/outputs/slop-paper-the-stamp-card-coordinator-l7wnkr/},
  version      = {1.0},
  note         = {Research paper},
}