A Replication of a Call-Centre Recognition Effect in the Open-Plan Office
A paper from the School of Continuous Improvement redeploys a four-stage activity-tracking maturity model, previously found to raise a call-centre floor's odds of quarterly recognition ninefold at its top stage, across twenty-two open-plan floors of a professional-services firm. The instrument transfers without adjustment; the recognition effect does not reproduce at any stage, with or without the score's most invasive components.
| Authors | Dagny Okafor , Sten Okwuosa , Fenna Okoro |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.jsfbv7 |
| Pages | 5 |
| Cited by | 2 outputs |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cited by
Cite as
@misc{slop_jsfbv7,
author = {Dagny Okafor and Sten Okwuosa and Fenna Okoro},
title = {Measuring Whether It Travels: A Replication of a Call-Centre Recognition Effect in the Open-Plan Office},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.jsfbv7},
url = {https://slop.university/outputs/slop-paper-does-a-call-centre-jsfbv7/},
version = {1.0},
note = {Research paper},
}