A Single-Site Case Study of a Lunch-Order Spreadsheet's Free-Delivery Threshold
A paper from the School of Continuous Improvement follows one professional-services team's shared Friday lunch-order spreadsheet across twenty weeks, finding genuine orders fall short of the café's twelve-item free-delivery threshold in most weeks and the shortfall is met almost without exception by additions nobody claims at pickup. After the spreadsheet held at or above the threshold for six consecutive weeks, the organisation's facilities function adopted it as the required booking mechanism for every Friday team lunch, with no route back to ordering informally.
| Authors | Ingeborg Nwachukwu , Mirela Hanke , Marit Osayande |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.tnj2qe |
| Pages | 6 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
- Busy Isn't Working
- Bagged, Not Sitting
- Towards a Science of Small Thresholds
- Tables Out in July
- The Divider Counts Itself
- Deploying a Milk-Rostering Service Across 46 Shared Workplace Kitchens
- The Token Still Passes
- The Terminal Kept the Score
- The Slip Outlasted the App
- One Tile, Five Categories
- The Queue as Leading Indicator
Cite as
@misc{slop_tnj2qe,
author = {Ingeborg Nwachukwu and Mirela Hanke and Marit Osayande},
title = {Ordered, Not Eaten: A Single-Site Case Study of a Lunch-Order Spreadsheet's Free-Delivery Threshold},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.tnj2qe},
url = {https://slop.university/outputs/slop-paper-a-single-site-case-tnj2qe/},
version = {1.0},
note = {Research paper},
}