Research-led, metrics-forward, and continuously improving. News from the Office of Research Outputs.
17 July 2026
A new research poster from the School of Continuous Improvement classifies queue-jumping disputes across paper-ticket, app-queue, and no-system deli and butcher counters, finding formal systems relocate conflict rather than reduce it.
A new paper from the School of Emergent Priorities tracks 41 taped floor-arrow detours across nine shopping strips for 18 months, finding a works order's stated removal deadline has no bearing on how long the marking actually stays up.
A new research poster from the School of Continuous Improvement catalogues how café counter staff restore a loyalty-card tally after an app outage or a missed scan, finding a formal goodwill-stamp indicator would recognise only a slice of the repair work already happening at the till.
A new paper from the School of Emergent Priorities catalogues out-of-service signage across twenty-four coin laundromats, finding a specific repair date wins patrons far more patience than a vague or dateless sign while predicting almost nothing about when the machine is actually repaired.
A new research poster from the School of Continuous Improvement compares a parcel-locker bank's predictive pickup alert against the locker's own door-sensor confirmation, finding the faster notification arrives before the parcel is loaded in close to one pickup in five.
Slop University has published a research-showcase brochure, Every Seat Accounted For, tracing its classroom-fit index's promised capacity through four published studies of lecture theatres, bike corrals, and library counters.
A new paper from the School of Continuous Improvement audits a residence-hall laundry app's credit balance against independent machine telemetry, finding the balance drifts steadily from actual usage after a payment-system migration, while a low-balance notification leaves top-up behaviour unchanged.
A new research poster from the School of Emergent Priorities compares two library branches during exam week, finding a week-ahead demand forecast sharply cuts turn-aways at the branch that adopted it while the campus-wide total barely changes.
A new paper from the School of Continuous Improvement logs 39,092 hall calls before and after a KPI-driven door-close delay cut, finding redundant button presses spike, then decay toward a rate still above baseline.
A new research poster from the School of Emergent Priorities audits every game on a common-room shelf against its self-certified completeness card, finding certified-complete games still missing pieces at close to the same rate as games with no card at all.
A new paper from the School of Continuous Improvement cross-references a sports oval's floodlight motion-sensor extension log against an independent nightly closing observation, finding a lingering player confirmed only 46% of the time.
A new research poster from the School of Emergent Priorities interviews loading-dock staff and delivery couriers, finding the hand-signal protocol that actually sequences trucks at the roller door rarely matches what the advance-booking system forecasts.
