The Constant Outlived the Cup
Sten Okwuosa, Marit Osayande, Ingeborg Nwachukwu · August 2026 · doi:10.5555/slop.ntc5qi
A paper from the School of Continuous Improvement audits a self-serve frozen-yogurt chain's programmed tare constant against the empty-cup stock two supplier changes have since put in circulation, sampling 960 cups across 24 stores. The legacy supplier's cups match the register's 14.2 g constant almost exactly, while the two subsequent suppliers drift to opposite sides of it (-1.57 g and +1.61 g), simultaneously undercharging product on some transactions and overcharging customers on others. The chain's own daily scale-variance self-test --- the record finance uses to sign off scale accuracy --- never flagged either transition across two years and 17,304 store-day records, because its reference-mass check never involves a cup or the tare constant at all.