Towards a Housekeeping Rostering Quadrant

Do-not-disturb hangers against actual room servicing at fourteen hotels

A research poster from the School of Emergent Priorities codes 2,816 occupied room-nights at fourteen mid-scale hotels on a two-by-two of whether the do-not-disturb hanger was on the door at the morning pass and whether the room had actually been serviced, then from week seven allocates housekeeping hours inverse to each hotel's hanger-unmade share. Independent servicing is 19 per cent behind a hanger and 81 per cent without; the published rooms-serviced rate tracks the no-hanger share (72.1 per cent, then 90.2 per cent). After the 2×2 becomes the rostering rule the hanger-unmade cell falls from 22 per cent to 6 per cent of room-nights because hangers come down, not because more rooms are made (independent servicing 64.1 per cent then 63.4 per cent).

@misc{slop_wsavio,
  author       = {Lindiwe Achterberg and Iben Chikere and Anouk Mensah},
  title        = {Towards a Housekeeping Rostering Quadrant: Do-not-disturb hangers against actual room servicing at fourteen hotels},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.wsavio},
  url          = {https://slop.university/outputs/slop-poster-roster-hotel-housekeeping-wsavio/},
  version      = {1.0},
  note         = {Research poster},
}