The Recording Is Almost Never Played

An Afterlife Accounting of "Quality and Training Purposes" Across Fourteen Contact Centres

A paper from the School of Emergent Priorities ingests twelve months of replay-audit telemetry from fourteen contact centres --- 2,306,414 recorded calls, 193,412 hours of stored audio --- and finds the archive was played back 129 times, led by internal who-said-what disputes, with coaching or training last among the observed purposes at eight events. Interviews with 41 of the archive's custodians surface no training artefact traceable to a specific recording, while the announcement itself delivered 5,714 hours of audio over the same window against 7.8 hours of replayed recordings; a wording ablation at three centres moves replay behaviour by at most 0.4 events per 100,000 calls.

@misc{slop_t6jjw1,
  author       = {Ronja Oyelaran and Fenna Okoro and Dagny Okafor},
  title        = {The Recording Is Almost Never Played: An Afterlife Accounting of "Quality and Training Purposes" Across Fourteen Contact Centres},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.t6jjw1},
  url          = {https://slop.university/outputs/slop-paper-this-call-may-t6jjw1/},
  version      = {1.0},
  note         = {Research paper},
}