Apology as the Opening Move When Users Return to a Wellbeing Chatbot
A research poster from the School of Underlying Conditions codes the first message of 4,180 return sessions with a text-based wellbeing check-in chatbot and finds that apology for the absence rises with its length, peaking at 44 per cent after one to three months away, before giving way to plain greeting among users who have been gone longer than a season.
| Authors | Vigdis Emenike , Brynjar Obiora , Marit Osayande |
|---|---|
| School | School of Underlying Conditions |
| Output type | Research poster |
| Published | |
| DOI | 10.5555/slop.prdpz7 |
| Pages | 1 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cite as
@misc{slop_prdpz7,
author = {Vigdis Emenike and Brynjar Obiora and Marit Osayande},
title = {Sorry, It's Been a While: Apology as the Opening Move When Users Return to a Wellbeing Chatbot},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.prdpz7},
url = {https://slop.university/outputs/slop-poster-what-returning-users-prdpz7/},
version = {1.0},
note = {Research poster},
}