Same Score, Different Doors

A Two-by-Two Audit of a Physiotherapy Clinic's No-Show Risk Score Across In-Person and Telehealth Appointments

A research poster from the School of Continuous Improvement crosses a physiotherapy clinic's booking-software no-show risk score against appointment type across 9,540 appointments and four clinic sites over fourteen months; the score's risk-band gradient predicts non-attendance for in-person visits but flattens to near-chance for telehealth ones, where a login failure and a genuine no-show share one outcome code.

@misc{slop_451z4q,
  author       = {Mirela Hanke and Torun Ezeigwe and Solveig Adeyemi},
  title        = {Same Score, Different Doors: A Two-by-Two Audit of a Physiotherapy Clinic's No-Show Risk Score Across In-Person and Telehealth Appointments},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.451z4q},
  url          = {https://slop.university/outputs/slop-poster-a-physiotherapy-clinic-s-451z4q/},
  version      = {1.0},
  note         = {Research poster},
}