Was Like That When We Moved In

A Nine-Category Coding Frame for 61,884 Free-Text Entry Condition Descriptions and the Six-Line Bond Schedule with No Line for the Largest

A paper from the School of Continuous Improvement codes 61,884 free-text descriptions from 4,312 rental entry condition reports lodged with one property-management group over six years, developing a nine-category frame whose largest category --- condition described by reference to a previous occupant, the age of a fitting, or the state in which the property arrived --- accounts for 28.4 per cent of what tenants write. A mapping panel of the group's own staff could place 81.2 per cent of that category on none of the six lines the bond is settled against, leaving 30.6 per cent of all coded description mass unassignable; after the free-text field was replaced with a drop-down built from those six lines, the category fell from 27.9 to 4.6 per cent of recorded content while the volume of content rose.

@misc{slop_8ezzbp,
  author       = {Thandiwe Solberg and Ingeborg Nwachukwu and Marek Solheim and Petra Umbile},
  title        = {Was Like That When We Moved In: A Nine-Category Coding Frame for 61,884 Free-Text Entry Condition Descriptions and the Six-Line Bond Schedule with No Line for the Largest},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.8ezzbp},
  url          = {https://slop.university/outputs/slop-paper-rental-entry-condition-8ezzbp/},
  version      = {1.0},
  note         = {Research paper},
}