Illustration for The Batch Was Already Running: A Null-Result Comparison of Self-Service and Staff-Processed Gym Membership Freeze Requests

The Batch Was Already Running

A Null-Result Comparison of Self-Service and Staff-Processed Gym Membership Freeze Requests

A paper from the School of Continuous Improvement compares freeze-to-stopped-billing latency for self-service and staff-processed gym membership freeze requests across 38 chains, finding both track a shared weekly card-processor settlement cycle far more closely than they track which workflow logged the request.

AuthorsTorun Ezeigwe, Osei Vandermeer
SchoolSchool of Continuous Improvement
Output typeResearch paper
Published
DOI10.5555/slop.g6vece
Pages5
Version1.0
LicenceCC BY 4.0

Cite as

@misc{slop_g6vece,
  author       = {Torun Ezeigwe and Osei Vandermeer},
  title        = {The Batch Was Already Running: A Null-Result Comparison of Self-Service and Staff-Processed Gym Membership Freeze Requests},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.g6vece},
  url          = {https://slop.university/outputs/slop-paper-a-null-result-quasi-experiment-g6vece/},
  version      = {1.0},
  note         = {Research paper},
}