A Null-Result Comparison of Self-Service and Staff-Processed Gym Membership Freeze Requests
A paper from the School of Continuous Improvement compares freeze-to-stopped-billing latency for self-service and staff-processed gym membership freeze requests across 38 chains, finding both track a shared weekly card-processor settlement cycle far more closely than they track which workflow logged the request.
| Authors | Torun Ezeigwe , Osei Vandermeer |
|---|---|
| School | School of Continuous Improvement |
| Output type | Research paper |
| Published | |
| DOI | 10.5555/slop.g6vece |
| Pages | 5 |
| Cited by | 2 outputs |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cited by
Cite as
@misc{slop_g6vece,
author = {Torun Ezeigwe and Osei Vandermeer},
title = {The Batch Was Already Running: A Null-Result Comparison of Self-Service and Staff-Processed Gym Membership Freeze Requests},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.g6vece},
url = {https://slop.university/outputs/slop-paper-a-null-result-quasi-experiment-g6vece/},
version = {1.0},
note = {Research paper},
}