The School of Continuous Improvement's Impact Report 2021–2026 reflects on five years of treating the timetable, the review cycle and the shift roster as instruments to be measured and improved.
Its Impact Report 2021–2026 follows the School's timetabling, review-calendar and rostering work from the examination hall to the depot floor
An examination timetable that stopped clashing, a review calendar that now reviews itself and a roster that grew fairer at six freight depots are among the achievements recorded in Every Hour Spoken For, the School of Continuous Improvement’s Impact Report 2021–2026. Prepared by Ms Signy Okpara, Doctoral Candidate, with Dr Torun Ezeigwe, Senior Lecturer and Director, Master of Applied Measurement, and Dr Ingeborg Nwachukwu, Lecturer and Convenor, Capability Sprints, the report gathers the School’s scheduling work into a single retrospective account.
A timetable is the one document every part of an institution agrees to be bound by, at least until the room changes. Five years of looking closely at ours has taught the School a good deal about how much of its work happens between the slots.
— Ms Signy Okpara, Doctoral Candidate, School of Continuous Improvement
Written largely in the Director’s own reflective voice, the report moves across three of the School’s standing research themes. It describes how collaboration with university, government, industry and consortium partners enabled a translational approach to the allocation of people, rooms and hours, and how the Review Cadence Observatory came to anchor a whole-of-School review calendar. Throughout, it places the counted week alongside the lived one, and is candid about where the two have yet to align.
The report sits within the School’s longer commitment to measurement that keeps pace with the institutions it serves, and to an improvement practice that accounts for its own hours as carefully as anyone else’s. Dr Ezeigwe said the report would be read with most interest by “anyone who has ever been asked to find a time that suits everyone, and found one”.
The full report is available from the University’s research repository under an open licence, doi:10.5555/slop.mj9keh.