Measuring Whose Words Get Fixed First

An interview study of register bias behind Slop University's Plain-Language Parity commitment

Slop University's Strategic Plan 2026-2031 commits every service queue to an independent audit for wording bias, after an interview study found a shared office photocopier's complexity-scored fault queue resolving formally worded reports faster than plainly worded ones. The plan extends the same register-neutrality standard to governance, research design, and community-facing services across its five-year period.

@misc{slop_r1eq1x,
  author       = {Lindiwe Achterberg and Solveig Adeyemi},
  title        = {Measuring Whose Words Get Fixed First: An interview study of register bias behind Slop University's Plain-Language Parity commitment},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.r1eq1x},
  url          = {https://slop.university/outputs/slop-strategy-when-photocopier-fault-r1eq1x/},
  version      = {1.0},
  note         = {Strategic plan},
}