Cut Off Mid-Address

End-of-Turn Prediction for a Voice Agent Taking Fault Reports on a Utility Phone Line

A research poster from the School of Underlying Conditions segments 11,820 caller turns from 2,964 calls to one water utility's after-hours fault line and finds that the longest silences fall inside spoken meter numbers and street addresses rather than at the ends of turns. Replayed on held-out weeks, a slot-aware endpointer that conditions on the agent's own question and on digit-group completeness cuts off 6 per cent of meter-number readings against 31 per cent for a fixed 700 ms silence threshold, at little net cost in response latency.

@misc{slop_md27qy,
  author       = {Brynjar Obiora and Vigdis Emenike and Fenna Okoro},
  title        = {Cut Off Mid-Address: End-of-Turn Prediction for a Voice Agent Taking Fault Reports on a Utility Phone Line},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.md27qy},
  url          = {https://slop.university/outputs/slop-poster-end-of-turn-prediction-for-md27qy/},
  version      = {1.0},
  note         = {Research poster},
}