Quiet, Then Counted

Built for Capacity Planning, the Library Overflow-Desk Referral Log Spends a Term Tracking Names Instead

A research poster from the School of Emergent Priorities codes a term of referral-log entries from the Learning Commons' overflow desk against their stated intake reason, and interviews the duty staff who file them. The capacity-overflow reason the log was built to track falls from 58% of entries in week one to 24% by week twelve, while an unlisted "repeat name" flag rises from 8% to 52% over the same term, becoming the log's leading coded reason.

@misc{slop_th7iml,
  author       = {Anouk Mensah and Lindiwe Achterberg},
  title        = {Quiet, Then Counted: Built for Capacity Planning, the Library Overflow-Desk Referral Log Spends a Term Tracking Names Instead},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.th7iml},
  url          = {https://slop.university/outputs/slop-poster-auditing-the-quiet-corner-th7iml/},
  version      = {1.0},
  note         = {Research poster},
}