A research-teaser marketing poster for Postdoctoral Fellow Joost Nwosu, School of Continuous Improvement, staged around a single-chapter case study of an online language-exchange platform's one-step appeal for disputed low ratings
A marketing poster stages Postdoctoral Fellow Joost Nwosu's case study of one regional chapter of an online language-exchange platform, where a session moderator's one-step appeal for a disputed low rating left roster decisions unchanged but sharply reduced complaints reaching the moderator, a finding the University now binds every internal appeals process to.
| Authors | Joost Nwosu |
|---|---|
| School | School of Continuous Improvement |
| Output type | Marketing poster |
| Published | |
| DOI | 10.5555/slop.gmf1i1 |
| Pages | 1 |
| Version | 1.0 |
| Licence | CC BY 4.0 |
Cites
Cite as
@misc{slop_gmf1i1,
author = {Joost Nwosu},
title = {The Session Moderator's Appeal Changed Complaints, Not Outcomes.: A research-teaser marketing poster for Postdoctoral Fellow Joost Nwosu, School of Continuous Improvement, staged around a single-chapter case study of an online language-exchange platform's one-step appeal for disputed low ratings},
year = {2026},
publisher = {Slop University},
doi = {10.5555/slop.gmf1i1},
url = {https://slop.university/outputs/slop-ad-an-online-language-gmf1i1/},
version = {1.0},
note = {Marketing poster},
}