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Illustration for Seen, Not Sure: A School Messaging App's Read Receipt Against What Guardians Actually Recall

Seen, Not Sure

A School Messaging App's Read Receipt Against What Guardians Actually Recall

A research poster from the School of Continuous Improvement cross-references a primary-school messaging app's "seen by" receipt against a follow-up comprehension check for 618 guardian-notice pairs across nine schools. The seen-receipt rate holds in a tight 88-97% band across notice types; the comprehension rate ranges from 38% to 81% and tracks the receipt only weakly, indicating the tick records that a screen was tapped rather than that anything on it was understood.

AuthorsTorun Ezeigwe, Sten Okwuosa, Joost Nwosu
SchoolSchool of Continuous Improvement
Output typeResearch poster
Published
DOI10.5555/slop.4vua8o
Pages1
Version1.0
LicenceCC BY 4.0

Cite as

@misc{slop_4vua8o,
  author       = {Torun Ezeigwe and Sten Okwuosa and Joost Nwosu},
  title        = {Seen, Not Sure: A School Messaging App's Read Receipt Against What Guardians Actually Recall},
  year         = {2026},
  publisher    = {Slop University},
  doi          = {10.5555/slop.4vua8o},
  url          = {https://slop.university/outputs/slop-poster-testing-whether-the-4vua8o/},
  version      = {1.0},
  note         = {Research poster},
}